Question 1

What types of waterproofing services do you provide?

Accepted Answer

We provide comprehensive waterproofing services including roof waterproofing, basement waterproofing, balcony waterproofing, wet area waterproofing, and waterproofing repair and maintenance services for both residential and commercial properties in Sydney.

Question 2

Are you licensed and certified for waterproofing work?

Accepted Answer

Yes, we are a registered Class 2 Building Practitioner (BUP0003576) under the DBP Act 2020, fully compliant with NCC, Australian Standards, and WHS requirements. We have 30+ years of experience in waterproofing systems.

Question 3

Do you provide emergency waterproofing services?

Accepted Answer

Yes, we provide 24/7 emergency waterproofing services for urgent leaks and water damage situations. Our team can respond quickly to prevent further damage to your property.

Question 4

What materials do you use for waterproofing?

Accepted Answer

We use high-quality waterproofing materials including polyurethane, bituminous, cementitious, acrylic, EPDM, TPO, and PVC membranes, depending on the specific application and requirements.

Question 5

What is concrete spalling and how do you repair it?

Accepted Answer

Concrete spalling occurs when the concrete surface breaks away, often due to reinforcement corrosion. We repair it by removing damaged concrete, treating corrosion, applying protective coatings, and restoring structural integrity using professional techniques.

Question 6

How do you treat concrete cancer?

Accepted Answer

Concrete cancer treatment involves assessing the extent of damage, removing contaminated concrete, treating reinforcement corrosion, applying cathodic protection if needed, and restoring the concrete with appropriate materials and protective coatings.

Question 7

What crack repair methods do you use?

Accepted Answer

We use various crack repair methods including epoxy injection, polyurethane injection, crack stitching, carbon fibre reinforcement, and structural strengthening techniques depending on the crack type and structural requirements.

Question 8

How do you treat steel corrosion?

Accepted Answer

We treat steel corrosion by assessing the extent of damage, removing rust and contaminated materials, applying protective coatings, implementing cathodic protection systems, and ensuring long-term structural integrity.

Question 9

What protective coatings do you use for steel?

Accepted Answer

We use high-quality protective coatings including epoxy primers, polyurethane topcoats, zinc-rich primers, and specialised marine-grade coatings depending on the environment and structural requirements.

Question 10

What does facade restoration involve?

Accepted Answer

Facade restoration involves assessing structural integrity, repairing damaged elements, waterproofing, replacing sealants, cleaning surfaces, applying protective coatings, and ensuring compliance with building standards.

Question 11

How do you restore balconies?

Accepted Answer

Balcony restoration includes structural assessment, waterproofing repair, surface preparation, protective coating application, drainage system maintenance, and compliance with safety standards.

Question 12

What basement waterproofing methods do you use?

Accepted Answer

We use various basement waterproofing methods including external membrane systems, internal drainage systems, cavity drainage, tanking systems, and moisture control solutions depending on the specific requirements.

Question 13

How do you prevent basement flooding?

Accepted Answer

We prevent basement flooding through proper drainage systems, waterproof membranes, sump pumps, moisture barriers, and regular maintenance of waterproofing systems.

Question 14

What types of roof membranes do you repair?

Accepted Answer

We repair all types of roof membranes including EPDM, TPO, PVC, modified bitumen, built-up roofing, and liquid-applied membranes for both flat and pitched roofs.

Question 15

How do you identify roof membrane problems?

Accepted Answer

We identify roof membrane problems through visual inspection, moisture testing, thermal imaging, and structural assessment to determine the extent of damage and required repairs.

Question 16

What cladding materials do you work with?

Accepted Answer

We work with various cladding materials including aluminium composite panels, fibre cement, timber, brick, stone, and other facade systems, ensuring proper installation and compliance with NCC standards.

Question 17

How do you ensure cladding compliance?

Accepted Answer

We ensure cladding compliance by following NCC requirements, Australian Standards, fire safety regulations, and working with accredited design practitioners to meet all building codes.

Question 18

What is building envelope sealing?

Accepted Answer

Building envelope sealing involves creating a continuous barrier around the building to prevent air and moisture infiltration, including air barriers, vapor barriers, and weatherproofing systems.

Question 19

How do you test building envelope performance?

Accepted Answer

We test building envelope performance using air leakage testing, thermal imaging, moisture detection, and pressure testing to ensure optimal energy efficiency and moisture control.

Question 20

What types of building defects do you investigate?

Accepted Answer

We investigate various building defects including structural issues, waterproofing failures, facade problems, compliance issues, and safety concerns in accordance with DBP Act requirements.

Question 21

How do you prepare defect reports?

Accepted Answer

We prepare comprehensive defect reports including detailed assessments, photographic documentation, compliance analysis, and recommendations for rectification works in line with professional standards.

Question 22

What NCC compliance services do you provide?

Accepted Answer

We provide NCC compliance upgrades including fire safety improvements, accessibility modifications, energy efficiency upgrades, and structural compliance enhancements for existing buildings.

Question 23

How do you ensure NCC compliance?

Accepted Answer

We ensure NCC compliance by working with accredited design practitioners, following Australian Standards, implementing proper documentation, and coordinating with relevant authorities.

Question 24

What does a preventive maintenance program include?

Accepted Answer

Our preventive maintenance programs include regular inspections, scheduled servicing, condition assessments, compliance checks, and proactive repairs to prevent major issues and extend building life.

Question 25

How often should preventive maintenance be performed?

Accepted Answer

Preventive maintenance frequency depends on building type, usage, and systems. We develop customised schedules ranging from monthly to annual inspections based on specific requirements and manufacturer recommendations.

Question 26

What constitutes an emergency repair?

Accepted Answer

Emergency repairs include structural failures, water leaks, electrical hazards, safety issues, and any problems that pose immediate risk to occupants or property integrity requiring urgent attention.

Question 27

How quickly can you respond to emergencies?

Accepted Answer

We provide 24/7 emergency response services with rapid deployment capabilities. Response times vary based on location and severity, but we prioritise safety-critical issues for immediate attention.

Question 28

What plumbing services do you provide?

Accepted Answer

We provide comprehensive plumbing services including leak detection, pipe repairs, drainage maintenance, fixture installation, water system servicing, and emergency plumbing repairs for all building types.

Question 29

How do you detect hidden leaks?

Accepted Answer

We use advanced leak detection methods including thermal imaging, moisture meters, acoustic detection, and pressure testing to locate hidden leaks without causing unnecessary damage to building structures.

Question 30

What electrical maintenance services do you offer?

Accepted Answer

We offer electrical system inspections, testing, repairs, upgrades, compliance checks, and emergency electrical services to ensure safe and reliable power systems in all building types.

Question 31

How do you ensure electrical safety compliance?

Accepted Answer

We ensure electrical safety compliance through regular testing, inspection of electrical systems, compliance with Australian Standards, and coordination with licensed electricians for all electrical work.

Question 32

What HVAC services do you provide?

Accepted Answer

We provide HVAC system servicing including cleaning, maintenance, repairs, filter replacement, ductwork maintenance, and performance optimization to ensure efficient heating, ventilation, and air conditioning.

Question 33

How often should HVAC systems be serviced?

Accepted Answer

HVAC systems should be serviced regularly, typically quarterly for commercial buildings and semi-annually for residential properties, with additional servicing based on usage patterns and manufacturer recommendations.

Question 34

What door and window repair services do you offer?

Accepted Answer

We offer comprehensive door and window repair services including hardware replacement, glass repair, frame maintenance, weatherproofing, security upgrades, and complete replacement when necessary.

Question 35

How do you improve door and window security?

Accepted Answer

We improve security through hardware upgrades, frame reinforcement, glass replacement with security glass, lock improvements, and installation of modern security systems.

Question 36

What flooring materials do you work with?

Accepted Answer

We work with various flooring materials including timber, carpet, tiles, vinyl, laminate, and specialty flooring, providing repairs, maintenance, and complete replacement services.

Question 37

How do you assess flooring damage?

Accepted Answer

We assess flooring damage through visual inspection, moisture testing, structural evaluation, and condition assessment to determine the best repair or replacement approach.

Question 38

What painting services do you provide?

Accepted Answer

We provide comprehensive painting services including interior and exterior painting, surface preparation, protective coatings, decorative finishes, and specialised treatments for different surfaces.

Question 39

How do you prepare surfaces for painting?

Accepted Answer

Surface preparation includes cleaning, sanding, priming, filling cracks and holes, removing old paint, and ensuring proper adhesion for long-lasting paint finishes.

Question 40

How often should gutters be cleaned?

Accepted Answer

Gutters should be cleaned at least twice yearly, typically in spring and autumn, with additional cleaning after severe weather events or when debris accumulation is visible.

Question 41

What gutter repair services do you offer?

Accepted Answer

We offer gutter cleaning, repair, replacement, installation of gutter guards, downpipe maintenance, and drainage system improvements to ensure proper water management.

Question 42

What does general building maintenance include?

Accepted Answer

General building maintenance includes regular inspections, cleaning, minor repairs, system checks, compliance monitoring, and coordination of specialised maintenance services.

Question 43

How do you prioritise maintenance tasks?

Accepted Answer

We prioritise maintenance tasks based on safety requirements, compliance needs, building condition, usage patterns, and budget considerations to ensure optimal building performance.

Question 44

What does end-of-build cleaning include?

Accepted Answer

End-of-build cleaning includes removal of construction debris, dust, paint splatters, adhesive residues, and thorough cleaning of all surfaces to prepare buildings for occupancy.

Question 45

How do you clean after remedial works?

Accepted Answer

Post-remedial cleaning involves specialised cleaning techniques to remove construction dust, debris, and residues while ensuring all surfaces are clean and safe for occupants.

Question 46

What common areas do you clean?

Accepted Answer

We clean all common areas including lobbies, hallways, stairwells, elevators, recreational facilities, parking areas, and outdoor spaces in strata and commercial buildings.

Question 47

How often do you clean common areas?

Accepted Answer

Cleaning frequency depends on building usage, occupancy levels, and specific requirements. We develop customised cleaning schedules ranging from daily to weekly cleaning programs.

Question 48

What does an end of lease clean include?

Accepted Answer

End of lease cleaning includes deep cleaning of all rooms, appliances, fixtures, carpets, windows, and ensuring the property meets the original condition standards for lease return.

Question 49

How do you ensure lease compliance?

Accepted Answer

We follow detailed cleaning checklists, use professional equipment and products, and ensure all areas meet the original condition standards required for successful lease return.

Question 50

What surfaces can you clean with high pressure?

Accepted Answer

We use high-pressure cleaning for facades, driveways, balconies, podiums, outdoor areas, and various hard surfaces to remove dirt, grime, mold, and other contaminants.

Question 51

Is high-pressure cleaning safe for all surfaces?

Accepted Answer

We adjust pressure settings and techniques based on surface type and condition to ensure effective cleaning without damage to materials or finishes.

Question 52

Do you clean high-rise windows?

Accepted Answer

Yes, we provide window cleaning services for buildings of all heights, including high-rise buildings using specialised equipment and safety systems including abseil access when required.

Question 53

How often should windows be cleaned?

Accepted Answer

Window cleaning frequency depends on location, weather conditions, and building requirements. We recommend quarterly cleaning for most buildings with additional cleaning as needed.

Question 54

What types of waste do you handle?

Accepted Answer

We handle various types of waste including construction debris, general rubbish, recyclable materials, and hazardous waste, ensuring proper disposal and compliance with environmental regulations.

Question 55

How do you ensure proper waste disposal?

Accepted Answer

We follow environmental regulations, use licensed waste disposal facilities, maintain proper documentation, and ensure all waste is disposed of in accordance with local requirements.

Question 56

How do you treat mould problems?

Accepted Answer

Mould treatment involves assessment, containment, removal of contaminated materials, cleaning with specialised products, drying, and prevention measures to ensure safe and healthy environments.

Question 57

Is mould remediation safe?

Accepted Answer

Yes, we use safe and effective mould remediation techniques, proper protective equipment, containment procedures, and follow industry standards to ensure safe treatment without health risks.

Question 58

How does steam cleaning work?

Accepted Answer

Steam cleaning uses high-temperature steam to deep clean carpets and upholstery, removing dirt, stains, allergens, and bacteria while sanitising surfaces effectively.

Question 59

How often should carpets be steam cleaned?

Accepted Answer

Carpets should be steam cleaned annually for residential properties and quarterly for commercial properties, with additional cleaning based on usage and condition.

Question 60

What wet areas do you deep clean?

Accepted Answer

We provide deep cleaning for kitchens, bathrooms, laundry areas, wet rooms, and other moisture-prone areas using specialised techniques and products for thorough sanitization.

Question 61

What makes deep cleaning different?

Accepted Answer

Deep cleaning involves thorough cleaning of all surfaces, fixtures, and hard-to-reach areas using specialised equipment and techniques to remove built-up dirt, grime, and bacteria.

Question 62

What is infection-control cleaning?

Accepted Answer

Infection-control cleaning involves specialised cleaning and disinfection procedures to prevent the spread of pathogens, particularly important for healthcare facilities, aged care, and high-risk environments.

Question 63

What products do you use for disinfection?

Accepted Answer

We use hospital-grade disinfectants, EPA-approved products, and specialised cleaning agents that are effective against bacteria, viruses, and other pathogens while being safe for occupants.

Frequently Asked Questions

Remedial Building Services

Waterproofing Systems Installation & Repair

What types of waterproofing services do you provide?

Are you licensed and certified for waterproofing work?

Do you provide emergency waterproofing services?

What materials do you use for waterproofing?

Concrete Spalling & Crack Repairs

What is concrete spalling and how do you repair it?

How do you treat concrete cancer?

What crack repair methods do you use?

Structural Steel Corrosion Treatment

How do you treat steel corrosion?

What protective coatings do you use for steel?

Balcony & Facade Restoration

What does facade restoration involve?

How do you restore balconies?

Basement Waterproofing

What basement waterproofing methods do you use?

How do you prevent basement flooding?

Roof Membrane Repairs

What types of roof membranes do you repair?

How do you identify roof membrane problems?

External Wall Cladding Repairs

What cladding materials do you work with?

How do you ensure cladding compliance?

Building Envelope Sealing

What is building envelope sealing?

How do you test building envelope performance?

Defect Rectification Works

What types of building defects do you investigate?

How do you prepare defect reports?

NCC Compliance Upgrades

What NCC compliance services do you provide?

How do you ensure NCC compliance?

Repairs & Maintenance Services

Preventive Maintenance Programs

What does a preventive maintenance program include?

How often should preventive maintenance be performed?

Emergency Repair Services

What constitutes an emergency repair?

How quickly can you respond to emergencies?

Plumbing Repairs & Maintenance

What plumbing services do you provide?

How do you detect hidden leaks?

Electrical System Maintenance

What electrical maintenance services do you offer?

How do you ensure electrical safety compliance?

HVAC System Servicing

What HVAC services do you provide?

How often should HVAC systems be serviced?

Door & Window Repairs

What door and window repair services do you offer?

How do you improve door and window security?

Flooring Repairs & Replacement

What flooring materials do you work with?

How do you assess flooring damage?

Painting & Decorating

What painting services do you provide?

How do you prepare surfaces for painting?

Gutter Cleaning & Repairs

How often should gutters be cleaned?

What gutter repair services do you offer?

General Building Maintenance

What does general building maintenance include?

How do you prioritise maintenance tasks?

Cleaning Services

End-of-build & Post-remedial Cleaning

What does end-of-build cleaning include?

How do you clean after remedial works?

Strata & Common Area Cleaning

What common areas do you clean?

How often do you clean common areas?

Real Estate End of Lease Cleans

What does an end of lease clean include?

How do you ensure lease compliance?

High-pressure Cleaning (Facades, Driveways)

What surfaces can you clean with high pressure?

Is high-pressure cleaning safe for all surfaces?

Window Cleaning (Internal & External)